Summary
IT and Endpoint Support professional with 4+ years of experience across a ~30,000-device enterprise environment, supporting Windows endpoint management, SCCM-to-Intune migration, and PowerShell automation. Built and deployed custom automation tools that eliminated recurring support issues. B.S. in Computer Science with additional training in cybersecurity.
Experience
Endpoint Support Engineer
Hertz Corporation · San Francisco, CA · December 2025 – September 2026
- Supported Hertz's enterprise-wide migration from SCCM to Microsoft Intune across a ~30,000-endpoint environment, migrating and enrolling Windows devices into centralized cloud-based management as machines cycle through break/fix and rebuild events.
- Create and deploy Intune configuration profiles and policies to standardize device settings and maintain consistent endpoint configurations org-wide.
- Provisioned and deployed Windows devices through Intune, assigning Entra ID-linked configuration profiles prior to build so required apps, policies, and settings apply correctly on first boot.
- Managed Intune device properties, assignments, and configurations by user, location, and business requirement across Bay Area sites and remote WA/OR locations.
Sr. IT Specialist
Hertz Corporation · San Francisco, CA · June 2023 – December 2025
- Built a PowerShell tool that automatically diagnoses and fixes duplicate Zebra POS receipt-printer entries caused by disconnects, port changes, or driver resets — validating the USB connection and ZDesigner driver and renaming the device correctly, then deployed it org-wide as a one-click self-service app for end users.
- Developed a PsExec-based remote CLI tool giving field engineers direct command-line access to desktops, removing the need to fully remote into a machine for routine troubleshooting.
- Closed approximately 900+ support tickets in 2024 and 1,200+ in 2025, more than 3x the required monthly volume, ranking #1 out of 32 technicians in tickets closed for two consecutive years.
- Created documentation and knowledge base articles to standardize support processes across the team.
- Served as a key liaison between internal teams and external vendors, coordinating technical issues, escalations, and service delivery.
- Provided advanced technical support for complex hardware, software, operating system, and endpoint issues as an escalation point for end-user support.
IT Specialist
Hertz Corporation · San Francisco, CA · February 2022 – June 2023
- Supported implementation and daily management of IT solutions across multiple departments, ensuring reliable performance and alignment with business objectives.
- Provided in-person and remote technical support across a network of hundreds of computers, diagnosing and resolving hardware and software issues.
- Managed incidents and service requests through ServiceNow, documenting, prioritizing, tracking, and resolving tickets in accordance with established IT processes.