SAMPLE DATA
Troubleshooting
Customer report
- Ticket
- Integration receives 403 after a change
- Reported
- The integration stopped reading device records after a token configuration change.
- Impact
- One sample integration cannot read records.
Request & permission signal
HTTP request and response
SAMPLE DATA GET /sample/devices Accept: application/json Authorization: [REDACTED] Request body: none 403 Forbidden {"error":"insufficient_scope","required":"devices.read"}
Configuration test
- Diagnostic action
- Inspect configuration
SAMPLE DATA Token scope: profile.read Required: devices.read
Diagnosis & customer reply
- Diagnosis
- The sample token lacks devices.read.
- Customer reply
Your request is getting through, but the token isn't allowed to read devices. Could your admin add the devices.read scope back? Nothing else needs to change. Once that's done, I'll rerun the same request and let you know how it goes.
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Focused on Troubleshooting · 4 connected steps