Back to ExploreSample support tickets
Read the report, look at the evidence, and decide what to do next.
Run a real diagnostic on this app, or pick a scenario below.
Diagnose ALI.EXETroubleshooting scenario
The integration stopped reading device records after a token configuration change.
SAMPLE DATA · HTTP request and responseGET /sample/devicesAccept: application/jsonAuthorization: [REDACTED]Request body: none403 Forbidden{"error":"insufficient_scope","required":"devices.read"}
Troubleshooting scenario
The sample sync task starts but does not complete.
SAMPLE DATA · sync logsINFO task started job=sample-syncDEBUG connection establishedINFO other task completeERROR E_ACCESS job=sample-sync path=/sample/export write deniedDEBUG heartbeat received
Troubleshooting scenario
A sample endpoint is online but does not receive its management policy.
SAMPLE DATA · endpoint stateNetwork: onlineManagement agent: healthyEnrollment: completePolicy assignment: no applicable assignmentLast evaluation: sample sequence stage 1
Troubleshooting scenario
Hypothetical complaint: an action feels slow. What can one request tell us about it?
LIVE MEASUREMENT · live request timingGET /api/timing-demoRun Measure request to capture the actual response, browser elapsed time and Server-Timing.